Salon Policies
Please review all of our policies below before booking an appointment. If you have any questions please reach out us.
cancellation policy
We require a $40 non-refundable and non-transferable deposit for all color appointments to reserve your booking. This deposit secures your appointment time and allows your stylist to dedicate their schedule to your service. Your deposit will be applied toward the final cost of your appointment.
We totally understand that life happens and things change. however, because our stylists here at City Hippie are commission stylists, they are unable to be compensated for services they don't perform.
To protect our stylists' time, there's a $25 rebooking fee for late cancellations (within 24 hours) and no-shows. This fee is per each stylists' discretion and can result in 100% of the service total charged to the credit card on file.
Reschedules & Late Policy
If you need to reschedule your appointment, call us or text us 48 hours before your appointment to request another date and time. Your rescheduled appointment will be accepted based on salon availability.
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Cancellation requires a 48-hour notice due to time blocking or is subject to a $25 rebooking fee.
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There is a 15-minute grace period after your appointment time.
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If you are more than 15 minutes late, a late fee of $25.00 will be applied to the final balance of your appointment.
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Depending on availability, appointments over 15 minutes late will be counted as late cancellation.
no-shows
no-shows are classified as appointments where the client does not show up at all or is more than 15 minutes late without communication with the salon or stylist within a reasonable time prior. City Hippie Studio reserves the right to charge cards on file on behalf of all stylists employed through the City Hippie Studio brand, this includes all independent contractors and employees.
right to refuse service
City Hippie Studio reserves the right to refuse services if deemed necessary. this is a decision made to protect the stylists' time, health, safety, well-being, and liability.
a stylist can refuse service if they feel unfit, or unable to perform the service(s) requested by an individual.
three-strike policy
at City Hippie Studio we follow a three-strike policy to protect our stylists time who rely on clients showing up on schedule to make a living.
our three-strike policy is enforced by our client management system that lists every past appointment, cancellation, late cancellation, no-show, and tardiness.
the three-strike policy includes, but not limited to, any of the following:
multiple cancellations
late cancellation
no-shows
tardiness (beyond 15 minutes late to scheduled appointment)
after three or more offenses our system automatically blocks the client account and City Hippie Studio no longer can accept bookings made by such individual for any stylist employed or contracted by City Hippie Studio.
other offenses may result in immediate client termination, such as but not limited to:
unfit service requests
failure of payment
creating an unsafe or hostile environment
refund or service adjustments